Service maintenance system

One of the most interesting and effective project in portfolio of NaviServ Company is project of automation of customer services process in Cargotec Rus Company, aimed to

  • optimize loading of maintenance services;
  • define priority of operational tasks of every division unit;
  • reduce costs and increase profitability of the company as a whole;
  • ensure continuous total control of business for strategic decision-making.

The main task of ensuring efficiency of maintenance services is ensuring maximum scope of performed work at minimum time and optimum loading of available resources. To solve this task one should have all information support resources which enable controlling availability and expected terms of delivery of components, regulate loading of resources on any types of works, trace current progress of orders, promptly get any information on customers and suppliers, trace payment receipt and control any debts.

Our solution on automation of service centers comprises a full kit of required functions and automates daily operations of any related divisions and services of such companies.

Planning and accounting of engineering services activity

  • Automation of dispatcher services and keeping a uniform base of incoming orders.
  • Ensuring prompt access to information required for agreement of works with customers.
  • Planning of future works and demands in materials on every order.
  • Accounting of actually performed works and consumed materials on every order.
  • Establishment of primary documents.
  • Management of works status

Functions of financial management divisions

  • Establishment of any required primary documents.
  • Ensuring control and calculation of prices for resources and works with regard to rates.
  • Accounting of pending production in terms of orders.
  • Recording of engineers working time.
  • Recording of waybills (with the help of integration with system of accounting of waybills).
  • Establishment of statements for management..

Operational administration of the company on the part of top management

  • Analysis of service engineers performance.
  • Defining profitability of services being rendered (with diverse specification of works).
  • Ensuring online access to updated information, required for decision-making and cooperation with customers.


The project on establishment of service maintenance control system has been built on the basis of typical solution from Microsoft and amendments performed by NaviServ Company.

It should be separately noted that established service maintenance system can be amended with tools aimed to improve customer-orientation. Such tools can be referred to functions of control of order progress by the customers by means of Internet access. Microsoft Dynamics NAV system with its optional functions of operation with web-services enables using benefits of such decisions; improve quality of service maintenance and, in consequence, customer loyalty level.

Besides, possibility of integration with electronic catalogues of spares parts produced and supported by leading OEMs is provided. It enables significant increase of performance of engineering-technical services and avoid errors of operators at establishment of orders.