Industry
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Distribution of professional tools
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Customer
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LLC "Orwil"
Volgograd
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Project
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Cooperating with Orwil Company in part of ensuring technical support, NaviServ Company successfully ensures complex support of ERP-complex of Microsoft Dynamics NAV operated by the Customer.
Within framework of such cooperation our specialists efficiently solve issues of license support and technical assistance of the system in cooperation with support services of Microsoft.
Clear well-organized work and prompt response of NaviServ employees to arising incidents enables the Orwil Company of planned implementation of its IT-strategy without emergency and failures.
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Results
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Fruitful cooperation of specialists of both particular in part of modern transition to the companies ensured support of the system in dynamically developing state, in particular in part of modern transition to new version of the product. At present Orwil Company makes use of the latest version of the system - Microsoft Dynamics NAV - 2009R2.
We are justly proud of those high estimates of our work provided by key accounts of our customer:
"Process of implementation and operation of the system in our company is rather specific due to the fact that Microsoft has no partners in the region on Dynamics Nav. The Company has been establishing its processes in NAV since 2006, and since 2008 – has been doing it solely with NaviServ specialists. NaviServ turned to be the company for which geographic remoteness was not a reason for negligent attitude to its customer –technical support operates professionally, promptly and, what is most important, responsibility for the result is traced in all its actions."
Stanislav Karpov, head of design office on NAV implementation.
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"Dynamics NAV - a program with great potential, but without any qualified technical support program is a headache. However, in our case - we have a very professional and reliable partner, and we expect to continue a mutually beneficial and successful cooperation in the further development and implementation of NAV."
L.V. Eprikova, chief accountant.
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